Customer Relationship

Customer relationship management

Ability is committed to achieving customer satisfaction and creating maximum profits, ensuring technologies and procedure capacity, and providing high-quality products and services to satisfy customers' requirements. As such, all employees participate and exhibit their abilities, actions, unity, and prosperous teamwork awareness. High priority and attention are given to source management for each operation, adhere to the philosophy of doing it right at the beginning, and continue to improve
internal procedures. 

Business contract and order review procedures, customer satisfaction evaluation operation, and customer complaint procedures are put in place to judge the issue point and responsibility attribution for customer complaints, carry out corrective measures and subsequent improvement activities and carry out customer satisfaction surveys at the end of each year. The business department distributes questionnaires to customers and commences improvement examinations based on feedback collected from customers.

Customer satisfaction evaluation procedures

The overall customer satisfaction survey of the Imaging Products BU in 2023 indicated that the processing time of green product management operations and sustainability issues is too long, material changes or product verifications affect product delivery, and customer complaint handling has low scores, which resulted in customers' negative attitude toward Ability. Satisfaction with products and services were also declined compared with 2022. We have analyzed and proposed solutions for customer response items, continued to accumulate development and production experience, combined with flexible manpower processing, improved the accuracy and speed of supplier samples, and considered possible risks in advance for pre-processing, Ability will continue to improve and strive for meeting customer expectations.