Stakeholder Identification and Communication

Ability values the interests and opinions of all stakeholders. Based on the discussions made by the ESG Development Committee and with reference to the experience of companies within the industry and the five aspects of AA1000SES Stakeholder Engagement Standard 2015: Dependency, Responsibility, Tension, Influence and Diverse perspectives for scoring. Ability has identified 6 major stakeholder groups, including employees, customers, suppliers/subcontractors, investors, governmental agencies, and society (communities/NGOs). Apart from regular questionnaire surveys for the level of attention of stakeholders, we also adopt different engagement strategies and continue to communicate and engage with all stakeholders.

Stakeholder	Significance of stakeholders to Ability	Issue of concern	Engagement Channel	Ability Response	Engagement result
Employees	Ability promises to adopt the value growth and satisfaction of employees as the core philosophy of its sustainable operation. Employees are the core assets of Ability, and Ability’s growth is closely related to the development of employees.	Talent development and cultivation Talents attraction and retention Workplace Safety Employee complaint system Retirement Protection	Internal educational training (from time to time) Performance audit (half-year) Employee Welfare Committee meetings (from time to time) External course learning (from time to time) Labor-management meeting (quarterly) Complaint mailbox (timely)	Regularly or irregularly organize general, management and professional courses, as well as occupational safety and health training and fire drills. Convey corporate policies and development directions of the Company to employees via various communication channels.	100% employee training in Taiwan location and 400 employees in China Dongguan Plant. Convened 4 labor-management meetings to smoothly communicate the opinions of both labor and management. There are no employee complaints. Passed the Healthy Workplace certification from the National Health Service and obtained the ‘Healthy Workplace’ label.
Customer	Customers are the source of profitability of Ability. We listen to customers’ requirements, keep abreast of industrial trends, provide professional services, create long-term stable operations for Ability leveraging our diverse and stable customer bases, and grow concurrently with customers.	Customer interest and service quality Sustainable innovative products Information safety and privacy protection Business Continuity	Project meeting (regular/from time to time) Customer assessment (from time to time) Customer satisfaction survey (annually) External complaint channels (timely)	Arrange senior management of both parties to visit each other to reinforce partnerships and create a win-win layout. Understand customers’ requirements via the customer satisfaction survey each year and provide fast, efficient, and premium products and services. Protect customers’ privacy and accept customers’ reviews at all times."	A total of 18 companies were surveyed on customer satisfaction, with an average satisfaction rate of 91.8%.
Suppliers/ Subcontractors	Ability deems suppliers as important partners for sustainable growth, cooperates in promoting and implementing sustainable supply chain management and provides stable, outstanding, trustworthy services to customers to build partnerships of co-prosperity and well-being.	Supply chain management Stable quality and delivery terms of supplies Compliance with requirements under regulations and code of conduct	Supplier management platform (from time to time) Supplier comprehensive evaluation (monthly) Supplier audits (regularly) External complaint channels (timely)	Carry out raw material management via the supplier management platform, promote green sustainability requirements from time to time, and encourage the participation of suppliers. Regularly execute supplier’s comprehensive evaluation each month to ensure the quality of materials provided by suppliers. Regularly carry out supplier audits and communicate with suppliers about operating performance and annual operating and development targets to actively respond to topics that are concerned by suppliers.	18 new suppliers have been added, 100% compliant with Canon’s supplier requirements. New raw material suppliers (100%) signed the “Supplier Social Responsibility Agreement” and the Commitment Statement of Green Procurement and Business Continuity Management.
Investors	Investors rely on the management team of Ability for operation. Investors (major shareholders) may elect Directors or Independent Directors to supervise and assist in corporate operations; other corporate or individual shareholders may supervise and provide recommendations on the operation of Ability. The management team made efforts to create operating performance. Regarding decision-making, we shall consider investors’ interests. Investors and the management team are a community that shares operating performance.	Economic Performance Governance Risk Management Sustainable innovative products and services	Social media (from time to time) Corporate website (updated from time to time) Phone call/e-mail/meeting (from time to time) Investor conference/shareholders’ meeting (one to two times a year/once a year)	Communicate with shareholders regarding the current operating status of the Company and future development through phone calls, interviews, and meetings regularly and from time to time. Ability exhibits its economic benefits arising from operation to shareholders through financial statements and reports operating achievements and prospects to shareholders via investor conferences and shareholders’ meetings. Annual reports and financial statements are concurrently published on the website of TWSE and the corporate website.	Convened a regular shareholders’ meeting Convened a legal person briefing meeting (online) Announce financial revenue status on the official website every month
Government agencies	Fully cooperate with relevant policies of the government and comprehensively comply with governmental specifications to maintain a favorable relationship with the government.	Climate Action Occupational Health and Safety Corporate image Ethics and Legal compliance Corporate governance and operation Labor-Employer Relationship and friendly workplaces	Cooperate with relevant policies and specifications of governmental agencies and learn and assist in promoting regulatory matters. (regular/from time to time) Official correspondence (from time to time) MOPE (from time to time)	Cooperate with governmental agencies to handle and communicate on relevant matters and learn and assist in promoting regulatory matters regularly and from time to time.	There are no major incidents that violate laws and regulations in the social, environmental and economic fields. In accordance with the requirements of the Financial Supervisory Committee, disclose the greenhouse gas emissions and sustainability reports of Taiwan location and China Dongguan Plant.
Society (communities and NGOs)	Continue to care for and participate in public topics, develop social return, improve corporate social responsibility as an improvement in the promotion of sustainability work, and improve the positive influence on society.	Community care Charitable donations Social Participation Corporate Image	Corporate website (updated from time to time) Community management committee meetings (quarterly) Participation in public welfare activities (from time to time)	Communicate with communities via e-mails, phone calls, and meetings regularly or from time to time. Promote community participation activities regularly or from time to time via social media or the corporate website."	Join the “E.Sun 2023 ESG sustainability advocacy actions” and commit to pursuing sustainable development Cooperated with The Mustard Seed Mission to adopt Taiwanese children project, with a total of 43 disadvantaged children and a total of NT$677,300.

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Stakeholder Identification and Communication

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