Human Rights Management
Talent are considered to be our most valuable asset, and we commit to diversity and non-discrimination in employment. We do not take race, gender, age, religion, political stance, sexual orientation, disability, or nationality as selection criteria for employee retention, working hours, compensation and benefits, performance evaluations, or promotions.
Regarding employee human rights, any violations can be reported through the HR department via phone or email. In 2023, Ability had no case filed for discrimination or any use of child labor.
In line with our goal of fostering a diverse workplace, Ability not only values local employees but also hires foreign staff. By introducing different cultural customs and international activity exchanges, the Ability family thereby gains a variety of perspectives and ideas. In 2023, 100% of the senior management positions at Ability were held by local Taiwan residents.
Ability continues to support vulnerable groups by providing employment opportunities for people with disabilities in accordance with legal requirements. Since 2008, we have hired visually impaired therapists to provide massage services. Two employees with severe disabilities and one with moderate disabilities were hired in 2022 and 2023. We constantly evaluate each job position to offer suitable positions and help those individuals with disabilities to have a better life in the society.
Labor Relationship and Communication
Ability has established diversed communication channels to maintain a smooth two-way communication, listening and responding to employees' voices. In addition to daily communication channels, there are also regular meetings and grievance mechanisms serving as additional communication platforms. This ensures that communication between the company and employees is open, transparent, and immediate. Employee suggestions and feedback are immediately taken as basis for further enhancement and improvement, thus safeguarding the legitimate rights and interests of every employee.
Quarterly labor-management meetings serve as the labor-management negotiation mechanism to ensure employee rights. Meeting minutes are made available in the labor-management section of the company's website for open access. There is no workers union (nor any collective agreement had been signed) in the Taiwan office, neither have there been any significant operational changes affecting employee rights in 2023. The company values employee welfare and care, maintaining harmonious labor-management relations. Communication between labor and management is facilitated through employee suggestion mail boxes, meetings, and emails, allowing employees to fully and openly express their opinions and issues. Ability maintains good interactive relationships with employees, including but not limited to the ""Employee Suggestions"" mailbox, labor representatives' meetings, Employee Assistance Program (EAP), and sexual harassment prevention hotlines. An ""Employee Suggestions"" mailbox is available on the internal website, allowing all employees to submit their opinions.
The Employee Assistance Program (EAP) includes a psychological counseling hotline with experienced psychologists in service, providing timely mental and physical healthcare services to those employees in need. Wellness seminars are also taking places from time to time .